Privacy Policy

Last updated: January 7, 2026

This Privacy Policy describes how eFoilGlide (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.efoilglide.com (collectively, the “Services”).

We are committed to complying with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from a variety of sources. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

1) Device and usage information

  • Purpose: To load the Site correctly, analyze usage, improve performance, and help secure the Site.
  • How collected: Automatically through cookies and similar technologies (for example, log files, pixels, web beacons, tags).
  • Shared with: Shopify and service providers such as analytics and security providers (as applicable).
  • Examples: Web browser version, IP address, time zone, cookie information, pages viewed, search terms, and interaction data.

2) Order information

  • Purpose: To fulfill your order, process payments, arrange shipping, provide invoices and confirmations, communicate with you, screen for fraud, and provide customer support.
  • How collected: Directly from you when you place an order or check out.
  • Shared with: Shopify, payment processors, and shipping and fulfillment partners.
  • Examples: Name, billing address, shipping address, payment confirmation, email address, and phone number.

3) Account information (if you create an account)

  • Purpose: To create, maintain, and secure your account, and to provide account features.
  • How collected: Directly from you.
  • Examples: Username, password, security questions (if used).

4) Customer support information

  • Purpose: To respond to your requests and provide customer support.
  • How collected: Directly from you when you contact us.
  • Shared with: Customer support platforms (if used).
  • Examples: Any information you choose to include in communications with us.

5) Information we obtain from third parties

  • Payment processors: Payment processors collect payment information (for example, credit or debit card information and billing address) to process your payment and fulfill your order.
  • Online tracking technologies: When you visit our Site, open or click emails we send, or interact with our advertisements, we or third parties we work with may automatically collect certain information using cookies and similar technologies.

How We Use Your Personal Information

  • Providing products and services: To process payments, fulfill orders, send order and account notifications, manage your account, arrange shipping, facilitate returns and exchanges, and enable reviews (if available).
  • Marketing and advertising: To send marketing and promotional communications and show you advertisements, where permitted by law and based on consent where required.
  • Security and fraud prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
  • Communicating with you: To provide customer support and improve our Services.

Cookies

Like many websites, we use cookies and similar technologies (“Cookies”) to power and improve the Site, run analytics, and help tailor advertising where permitted. For specific information about cookies related to powering our store with Shopify, see Shopify’s cookies page.

Most browsers accept cookies by default, but you can set your browser to remove or reject cookies. Removing or blocking cookies can negatively impact your user experience and may cause some Site features to work incorrectly.

Behavioural Advertising

With your consent (where required), we may use personal information to deliver targeted advertising through services such as Google Analytics, Meta, and similar services. You can opt out or manage preferences using the following resources:

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Service providers: Vendors and other third parties who perform services on our behalf (for example, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping, IT management).
  • Business and marketing partners: Partners we work with to provide services, measure advertising, and market our products (as applicable).
  • With your direction or consent: When you request or consent to our disclosure of certain information to third parties (for example, to ship you products, or through your use of social media widgets or login integrations, if used).
  • Affiliates: Within our corporate group, where applicable, to run our business.
  • Legal and business transactions: In connection with a business transaction (such as a merger), or to comply with applicable laws and lawful requests, enforce terms of service, and protect our rights and the rights of our users or others.

Third Party Websites and Links

Our Site may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites.

Minors

The Site is not intended for individuals under the age of majority in their province or territory. We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a minor, we will delete it promptly.

Retention

We retain personal information only as long as necessary for the purposes described above, for tax and accounting requirements, or as required by law. When no longer required, we securely delete or anonymize it.

Do Not Track

Some browsers include a “Do Not Track” feature. At this time, we do not alter our data collection practices in response to “Do Not Track” browser signals.

Your Rights under Canadian Law

Under PIPEDA and applicable provincial laws, you may have the right to request access to, and correction of, your personal information, withdraw consent where processing is based on consent, and file a complaint about our privacy practices.

To exercise these rights, contact us. We aim to respond within 30 days. If we need more time, we will let you know.

If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada: https://www.priv.gc.ca.