SiFly Warranty Terms

Last updated: August 19, 2026

eFoilGlide WARRANTY TERMS

These Warranty Terms apply to SiFly-branded products purchased from eFoilGlide. eFoilGlide provides warranty service and support directly to its customers in accordance with the terms below.

This warranty covers manufacturing defects in materials or workmanship occurring during normal use of the product in accordance with the applicable product documentation and User Manual.

This warranty is in addition to, and does not limit, any rights or remedies available to consumers under applicable Canadian or provincial consumer protection law.

1. WHO IS COVERED

This warranty applies to SiFly-branded products originally purchased from eFoilGlide.

The warranty is transferable to a subsequent owner provided that the original proof of purchase from eFoilGlide is available.

Warranty coverage is limited to the remaining portion of the original warranty period. Transfer of ownership does not restart or extend the warranty period.

2. WARRANTY START DATE

The warranty period begins on the date the product is purchased from eFoilGlide by the original retail customer, as shown on the original eFoilGlide sales invoice.

3. WARRANTY COVERAGE PERIOD

For products sold and delivered in Canada, the following warranty periods apply:

  • SiFly board: 2 years against manufacturing defects.
  • SiFly PowerCell battery: 2 years or 300 battery cycles, whichever occurs first.
  • SiFly hydrofoil unit: 2 years or 300 motor operating hours, whichever occurs first.
  • SiFly wings, remote controller and charger: 2 years.

A battery cycle consists of one or more discharges totaling 100% of the battery's capacity. For example, two discharges of approximately 50% constitute one battery cycle.

4. REQUIRED HYDROFOIL SERVICE

The SiFly hydrofoil must be serviced every 100 motor operating hours or every 12 months, whichever occurs first.

Failure to have the hydrofoil serviced within the required interval may void warranty coverage for the hydrofoil where the required service was not performed.

Contact eFoilGlide to arrange or obtain instructions for the required service.

5. WHAT THE WARRANTY COVERS

This warranty covers manufacturing defects in materials or workmanship that arise during normal use of the product within the applicable warranty period.

A manufacturing defect is a defect attributable to the manufacture or assembly of the product rather than damage caused by use, impact, improper maintenance, unauthorized modification, improper storage or another excluded cause described below.

6. WHAT THE WARRANTY DOES NOT COVER

This warranty does not cover damage, deterioration or malfunction caused by circumstances other than a manufacturing defect, including:

  • Normal wear and tear.
  • Punctures or damage to a board that has been repaired without prior authorization.
  • Damage caused by transportation, loading, unloading, dropping or improper out-of-water handling after delivery to the customer.
  • Damage or deterioration of paint, clear coat or composite surfaces caused by improper storage, including storing equipment wet or in closed, damp conditions.
  • Damage caused by improper installation, mounting or adjustment of bindings, foot straps or other components.
  • Damage caused by exposure to excessive heat, including prolonged exposure to direct sunlight or storage in a hot vehicle.
  • Damage caused by improper care, use or storage contrary to the applicable User Manual.
  • Damage caused by use in unsafe locations or conditions contrary to product instructions and safety recommendations.
  • Damage caused by abuse, misuse, accidents, impacts or collisions, including collisions involving the board, hydrofoil, mast, motor or wings.
  • Damage caused by operation or handling in shallow water, including climbing onto or off an eFoil while it is resting on the bottom or on solid ground.
  • Damage caused by exceeding applicable product weight limitations.
  • Damage caused by failure to properly clean, maintain or service the eFoil and its components.
  • Damage caused by unauthorized disassembly of the motor, ESC, board controller, remote controller, charger or battery.
  • Damage caused by unauthorized repairs or maintenance.
  • Damage caused by unauthorized modifications or use of incompatible third-party components, including modifications to circuitry, batteries, battery cells, connectors or cables.
  • Damage caused by continued use of a product after a warranty-related problem has been identified or when the user reasonably should have stopped using the product.
  • Damage caused by failure to install a critical firmware update where the user has been notified that the update is required.
  • Damage to a battery casing or internal battery components caused by impact, dropping, puncture or other physical damage.
  • Battery damage caused by deep discharge resulting from prolonged storage at a low or depleted charge level.
  • Battery damage caused by improper charging, unauthorized chargers, connectors, cables or other charging equipment.
  • Use of a battery with unauthorized equipment or for a purpose for which it was not designed.
  • Unauthorized disassembly or modification of a battery.
  • Damage caused by exposure to temperatures or other environmental conditions outside the ranges specified for the product.
  • Damage caused by fire, flood, lightning, severe weather, natural disaster or other external event unrelated to a manufacturing defect.

The presence of water in the battery compartment, by itself, does not constitute a manufacturing defect or establish a warranty claim. Any resulting claim will be evaluated based on the cause of the water entry and the condition of the product.

7. BATTERY STORAGE AND MAINTENANCE

During periods of storage, the battery's charge level should be checked at least once per month and maintained within the recommended storage range of approximately 30% to 70%.

Damage resulting from prolonged storage at a depleted charge level, improper charging, excessive temperature or failure to follow applicable battery storage instructions is not considered a manufacturing defect.

8. FIRMWARE UPDATES

Firmware updates may be identified as either recommended or critical.

Critical firmware updates must be installed when the user is notified that they are required. Failure to install a critical update may affect warranty coverage where that failure caused or contributed to the reported problem.

9. SHIPPING DAMAGE, MISSING ITEMS AND DELIVERY PROBLEMS

Damage occurring during shipment, missing components, or receipt of an incorrect product should be reported to eFoilGlide as soon as reasonably possible after delivery.

Shipping and delivery problems are handled separately from manufacturing defect warranty claims. Customers should retain the shipping packaging and take photographs of visible shipping damage where possible.

10. MAKING A WARRANTY CLAIM

All warranty claims for products purchased from eFoilGlide must be made through eFoilGlide.

To begin a warranty claim, contact eFoilGlide through our Contact Us page and provide a description of the problem.

We may request information reasonably required to diagnose and process the claim, including:

  • The product model and serial number.
  • The original eFoilGlide invoice or other proof of purchase.
  • A detailed description of the problem.
  • Photographs or video showing the reported condition.
  • Relevant error messages or operating information.
  • Connection of the product to a stable Wi-Fi network where remote diagnostics are available and reasonably required.
  • Other information reasonably necessary to determine the cause of the reported problem.

The customer should stop using a product if continued operation could cause additional damage or create a safety risk.

11. WARRANTY ASSESSMENT

eFoilGlide may diagnose the product remotely, request photographs or video, inspect the product, or require the product or affected component to be delivered to eFoilGlide or to a service location designated by eFoilGlide.

A warranty claim is approved when the reported problem is determined to be covered by these Warranty Terms.

If inspection determines that the problem was caused by an excluded condition such as misuse, accident, unauthorized modification, improper maintenance or other non-warranty damage, the repair is not covered by this warranty.

In that situation, eFoilGlide may provide an estimate for repair, replacement parts, shipping or other service before any chargeable work is performed.

12. WARRANTY REMEDIES

When a warranty claim is approved, eFoilGlide will determine the appropriate remedy based on the nature of the defect and the product involved.

The remedy may include one or more of the following:

  1. Supplying a replacement part;
  2. Repairing the defective product or component;
  3. Replacing the defective product or component; or
  4. Arranging or paying for an approved repair or replacement where appropriate.

eFoilGlide will use reasonable efforts to provide the applicable warranty remedy within 60 days after the warranty claim has been approved, subject to parts availability, transportation and circumstances outside our reasonable control.

13. WARRANTY SHIPPING AND SERVICE LOGISTICS

For an approved warranty claim involving a product located in Canada, eFoilGlide will arrange the appropriate service location and will cover reasonable standard transportation costs required to send the defective product or component to and from that location.

The customer must follow the shipping and packaging instructions provided by eFoilGlide. Products, batteries or other components must not be shipped until eFoilGlide has provided appropriate return or shipping instructions.

If a claim is determined not to be covered by warranty, the customer may be responsible for transportation, diagnosis and repair costs. No chargeable repair will be undertaken without the customer's approval.

14. PRODUCTS MOVED OUTSIDE CANADA

Warranty service under these terms is provided for products originally purchased from eFoilGlide in Canada.

If a product is subsequently moved outside Canada, eFoilGlide will make reasonable efforts to assist with warranty service, but the customer may be responsible for transporting the product to and from a service location designated by eFoilGlide and for any customs, duties, taxes, brokerage or other cross-border charges.

15. RETURNS AND REFUNDS

Returns that are not warranty claims are governed by our Refund Policy.

The existence of this warranty does not replace or restrict any return, cancellation, refund or other rights that may apply under law.

16. STATUTORY RIGHTS

This warranty provides contractual warranty coverage in addition to any rights or remedies available under applicable consumer protection and sale-of-goods legislation.

Nothing in these Warranty Terms is intended to exclude, restrict or replace any legal right or remedy that cannot lawfully be excluded or restricted.

17. GOVERNING LAW

These Warranty Terms are governed by the laws of the Province of Ontario and the applicable federal laws of Canada.

This provision does not limit any mandatory consumer rights that apply under applicable law.

18. CHANGES TO THESE WARRANTY TERMS

eFoilGlide may update these Warranty Terms from time to time.

The warranty terms applicable to a product will be the version in effect when the product was originally purchased from eFoilGlide. A later change to these Warranty Terms will not reduce warranty coverage already applicable to an existing purchase.

19. CONTACT

For warranty claims, service questions or warranty assistance, contact eFoilGlide through our Contact Us page.